Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at larisama825@gmail.com. Please contact us before returning any item. Once your return request is approved, we will provide the correct return address and return instructions. Items sent back without prior authorization may not be accepted.

Return Shipping Costs

For returns due to a change of mind, the customer is responsible for the return shipping costs. Original shipping charges, if any, are non-refundable unless required by applicable law.

If an item is defective, damaged, or incorrect, please contact us with photos or other supporting information. If the issue is confirmed, we will cover the reasonable return shipping costs or provide another appropriate solution.

We do not automatically provide prepaid return shipping labels. Please contact us before returning any item so that we can provide the correct return address and instructions. Items returned without prior authorization may not be accepted. This policy does not affect your statutory consumer rights.

You can always contact us for any return question at larisama825@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Gift cards are non-returnable. Sale items may be returned in accordance with this policy unless they are clearly marked as final sale and applicable law permits the exclusion. This does not affect your statutory consumer rights.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union and United Kingdom Cancellation Rights

If your order is delivered to the European Union or the United Kingdom, you may have a statutory right to cancel your online purchase within 14 days after receiving the goods, without giving a reason.

After notifying us of your cancellation, you must return the item within the period required by applicable law. The item should be returned unused and, where reasonably possible, in its original condition and packaging.

For a change-of-mind cancellation, you are responsible for the direct cost of returning the item unless applicable law requires otherwise. We will refund eligible payments within the timeframe required by applicable law, using the original payment method.

These rights are in addition to your rights when an item is faulty, damaged, misdescribed, or incorrect.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at larisama825@gmail.com.